Terms & Conditions

LAND ARRANGEMENTS
Silk Road Angel Tours arrange all hotel accommodations, transportation by air/rail/boat/bus/
car, and meals and sightseeing tours as specified in the itinerary. WE reserve the right to change the schedules, hotels, means of transportation and sightseeing without notice, credit or refund. Sightseeing tours could be seat-in-coach join in tours by motor-coach or by private car with English-speaking guide, depending on each destination on Silk Road Angel Tours. Arrival and departure transfers could be by private car coach with or without English-speaking guide depend on each destination. This will be clearly stated on tour voucher. If it is originally seat-in-coach
coach tour transfer and private transfer/tour is requested, additional charge will be required. Land Only prices listed in the Silk Road Angel Tours brochure include air or surface transportation between cities on the itinerary unless otherwise specified. All hotels listed for the programs are carefully selected for their service, location and price. If one of these hotels is fully booked at the time of reservation, Silk Road Angel Tours and its local representative will substitute reservation with a similar hotel at similar standard and price. If a hotel of the same category cannot be found, a better or lesser hotel will be used. Price may change accordingly. Some airfare, hotel and cruise prices listed in Silk Road Angel Tours programs are based on early booking or booking deadline requirements as noted in certain programs. If reservation is made later than required, prices will be higher. Room categories in all programs are usually run-of-the-house, or garden-view room/bungalow or as specified. If one specific category requested or included is not available at time of booking. a different room category can be reserved at a different rate. To guarantee honeymoon rates bonuses, wedding certificate required. Most hotels offer honeymoon discount rates/bonuses within 6-12 months from wedding.

RESERVATION & DEPOSITS
A deposit of $500 per person is required – plus a non-refundable deposit that some air, hotels, and cruises may require- at time of booking made through your Travel Agent or Silk Road Angel Tours.
Final payment is due 90 days prior to departure. A surcharge of $75 per booking will be imposed for packages less than $1,000 per person. All bookings are subject to availability at time of reservation. Additional deposit(s) or full payment for critical air, hotel or land segments because of high season and/or group reservation may be required.

PAYMENTS
Please pay your travel expenses to our company by bank wire.

CANCELLATIONS AND REFUNDS
Full refund of deposits made if cancellation is received in writing 90 days prior to departure, less $200 per person handling fee, plus any nonrefundable deposit for air, hotels and cruises, as well as credit card charge fees. Between 89 and 60 days prior to departure, a handling fee of $400 per person, plus non-refundable fees will be charged. Between 59 days and 30 days prior to departure, a handling fee of $600 per person, plus non-refundable fees, will be charged. Between 29 days and 8 days prior to departure, a handling fee of $800 per person will be charged, plus any expenses already incurred and cancellation fees imposed by hotels and suppliers.
Seven days or less prior to departure. 50% of the tour package price or $1,000 per person, whichever is higher, will be charged. NO REFUND will be granted to unused land portion once the tour has begun. All refund claims must be made in writing through the agent from whom the tour has been purchased no later than 30 days after termination of trip.
Voluntary non-usage of hotel accommodations, tour features or services, or of value-added features ( free meals, free nights, free tours, free transfer, etc. ) included in the prices listed in the Silk Road Angel Tours brochure, is not refundable or exchangeable for other accommodations and service provided by airlines, hotels and local tour operators. No refunds will be made for changes to hotels and/or other services made at the discretion of the passenger en route. Travel insurance, credit card charge fee, visa fee, and visa handling fee are non-refundable.
Since most airline tickets are discounted in Silk Road Angel Tours tour package, refund may be subject to penalty from supplier/airline, may not be in full face value, and may require pre-payment of processing fee to Silk Road Angel Tours. Please allow 4-6 weeks to process refund, and longer for airline ticket refund.

CHANGE & LATE BOOKING FEE
A late booking fee of US$100 per person will apply to booking received within 15 days prior to departure date of the tour. A fee of US $100 per change plus air ticket/hotel/land operator change fee imposed by the airlines/hotel/land operator , will apply to each change made after the booking has been confirmed and a deposit has been received.Trip cancellation insurance is highly recommended Claims for refund for services not rendered must be accompanied by a statement from the Tour Manager or Silk Road Angel Tours’s local representative certifying exactly the services not rendered.